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Ralph Kison is President of Kison and Associates, a Vancouver-based professional development and human resource company offering consulting services, customized workshops and seminars and one-on-one training to corporate, institutional and small business clients. Widely-recognized as one of the most thorough, well-researched and quality-focused trainers available, Ralph’s presentations are specifically geared to those who are interested in lifelong learning, living and the invaluable art of communicating and developing long-term and productive relationships. He brings to his audiences not only an intimate understanding of today’s endless business demands, but a commitment to help his clients be more productive, more balanced and more effective team players.
Highlights:
· Well-researched and focused on specific audience objectives,
Ralph’s presentations are guaranteed to address relevant issues and deliver
results-oriented solutions.
· Clearly identify what tools and ideals individuals need to
strive for, in order to achieve a maximum level of success and personal
excellence.
· Step-by-step processes, presented in an exciting, entertaining
and motivating style; guaranteed to promote challenge, change, productivity
and personal creativity.
Partial Topics:
You As the Product: A unique and innovative session, presented either as a keynote or a workshop. Addresses the greatest challenge that anyone who deals with customers, colleagues or the public will ever encounter - how to sell the best product they will ever have - Themselves! This presentation often serves as the spark that ignites the flame of personal growth and a commitment to continuous development.
Leadership in Business: This presentation is an insightful exploration of the leadership issues which are at the heart of business today, ranging from vision and purpose to commitment, discipline, innovation and integrity. Educating, challenging and motivating, participants are enervated by a session that identifies and shows how crucial these elements are to surviving in the fast-paced and constantly changing business climate of the 1990’s.
Beyond Customer Service - Customer Satisfaction: How do you become
an organization that is obsessed with satisfying customers – not
merely servicing them? This presentation provides the answers by
detailing proven strategies that will help individuals satisfy both external
and internal customers by listening, understanding and delivering above
and beyond what is expected. By defining customer satisfaction, a
new "benchmark" for personal and corporate performance can be established.
This presentation can help define and clarify the steps to take.
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